Frequently Asked Questions (FAQs)

Listed below are answers to questions about us and our web site. If you have a question not answered below, please Contact Us.

Why can’t I log on?

I may not have approved your account yet.  I usually approve people very quickly, unless they have not sent the information requested in the email sent in response to the request for an account.  Please tell us your name, where you work, and why you are interested in joining.  Please tell us whether your practice has any potential for conflicts with legal services clients.

The most common reason people have trouble logging in is because they have forgotten that their user name is always their first and last names with a space between the two.  Example: Bob Jones.

The password I send is a one-time use password.  Once you use it, I believe you are taken to your account on the website.  If not, look for the Tools Box on the right side of the website, and click on My Account in there.  Under your name you will see several tabs.  Click on the Edit tab.  Scroll down to the Password and Confirm Password field.  Enter a new password you can remember, but please use a secure password.  Though a password strength advisor pops up as you enter a password, the website allows you to use any password you want.  Once you have entered a password, scroll down to the Signature Settings.  Enter your name, followed by the program or firm you work for, or some title that tells us something about your interest in the website, like lawyer, attorney, paralegal, legal assistant, etc.  Finally scroll all the way down to the bottom of the screen to Save your changes.

If you have forgotten your password, click on the New Password link under the log in fields on the front page of the website.  The website will ask for your email address, use the one you use for the website.  You will be emailed a link to the website, not a new password.  The link takes you to a page with a login button.  The button takes you to your account, where you should click on the Edit tab to enter a new password, re-enter it in the field below the first password field, and then scroll to the bottom of your account page and Save the change you just made.  

If you are still having problems, send a request through Contact Us or Feedback.

How do I get emails when new content is posted?

Our Task Force Groups work like a list serve, for the convenience of the attorneys.  Whenever new content is posted to the website for a Task Force Group, each member can get an email showing that content.  When each member account is created, the account is set, by default, to receive notifications of new content immediately when the content is posted.  But each member can change notification settings. 

To make that change, go to the Tools box on the right side of the website.  Look for "My Account" there and click on it.  You will be taken to your account page.  Look for the "Notifications" tab.  Under the tab, there are three "buttons."  Click on the "Subscriptions" button.  You should see a list of the task forces from which you are receiving emails notifications about new content.  Click the check boxes next to the content type and task force that you would like to change.  Under "Update options," select what type of change you want to apply to the content you have marked.  Then be sure to click the "Update" button next to the change you are making.

If you are going to be on an extended vacation, first of all, have fun while you are gone!  But please, before you leave, also come into the website to change your subscriptions to deactivate them if you use an out-of-office or away message with your email application.  All those messages come to the webmaster and it is slightly annoying.

How do I post content on the website?

Go to this page for details: http://www.mdjustice.org/HowToUpload.  Also see instructions about Pasting from Word at http://mdjustice.org/node/3970.

Can I copy and paste news articles onto MDJustice?  What about training materials I collect?

Here are two places for some guidance: 

http://groundwire.org/resources/articles/fair-use

http://www.copyright.gov/fls/fl102.html

In order to avoid issues for the website and for the Maryland Legal Aid Bureau, we request that you link to any news articles you would like to share, rather than just copying and pasting them into the text box of a forum post.  It is also nice to have a summary of why you think the article is worth sharing.  For other materials, make sure to obtain permission from the authors for any other types of materials shared on MDJustice from trainings you attend, and attribute them as appropriate given the permission you receive. 

Of course, if it is material you prepared post away, and thank you for sharing! 

I am getting way too many emails from this website; why is that, and how do I change it? 

Our Task Force Groups work like a list serve, for the convenience of the attorneys.  Whenever new content is posted to the website for a Task Force Group, each member can get an email showing that content.  When each member account is created, the account is set, by default, to receive notifications of new content immediately when the content is posted.  But each member can change notification settings. 

To make that change, go to the Tools box on the right side of the website.  Look for "My Account" there and click on it.  You will be taken to your account page.  Look for the "Notifications" tab.  Under the tab, there are three "buttons."  Click on the "Subscriptions" button.  You should see a list of the task forces from which you are receiving emails notifications about new content.  Click the check boxes next to the content type and task force that you would like to change.  Under "Update options," select what type of change you want to apply to the content you have marked.  Then be sure to click the "Update" button next to the change you are making.

If you are going to be on an extended vacation, first of all, have fun while you are gone!  But please, before you leave, also come into the website to change your subscriptions to deactivate them if you use an out-of-office or away message with your email application.  All those messages come to the webmaster and it is slightly annoying.

Who is MD Justice?

MDJustice is a statewide advocate website funded by the Legal Services Corporation, the Maryland Legal Services Corporation, and the Maryland Legal Aid Bureau, Inc., to provide resources to attorneys who are assisting litigants in Maryland courts who cannot afford an attorney.  The website is managed by staff of the Maryland Legal Aid Bureau, Inc.  Our goal is to leverage the experience and knowledge of all of the attorneys in the state toward assisting low income litigants achieve their goals in Maryland Courts.

I am an attorney working for the Maryland Legal Aid Bureau, Inc., but I cannot seem to access all of the content on the website, what do I do?

All staff of Legal Aid are automatically assigned to all Task Force Groups so that they have access to all of the Knowledge and experience of the Maryland Legal Aid Bureau, Inc., staff and resources.  If you cannot access something on the website, use the Contact Us link to alert the Webmaster about your problem.

But I don't really need all of the materials of every Task Force, do I?

Think expansively.  There may be pleadings or resources associated with a particular Task Force that may address a problem for your particular client.  We want you to have access to that information immediately, without having to wait for approval to be a member of the Task Force where the document or resource can be found.   

I am an attorney with a nonprofit law firm, or other nonprofit organization.  What do I do?

First, file your application at http://www.mdjustice.org/node/2001.  The application asks for your name, where you work, and why you are interested in joining.  Please tell us whether your practice has any potential for conflicts with legal services clients. 

Once your application has been approved, return to the website, log in with your new screen name and password, change the password you were given to one you can remember, and then click on the Groups tab in the menu bar.  The Groups are Task Force groups run by the Maryland Legal Aid Bureau, Inc.  They are private Groups, not for the general public.  The moderator of the group you request to join will process your request as soon as possible.

I am a private attorney, but I would like to use your resources.  What do I do?

First, file your application at http://www.mdjustice.org/node/2001.  The application asks for your name, where you work, and why you are interested in joining.  Please tell us what pro bono work you have done recently and whether your practice has any potential for conflicts with legal services clients.  The moderator of the group you request to join will procees your request as soon as possible.

Once your application has been approved, return to the website, log in with your new screen name and password, change the password you were given to one you can remember, and then click on the Groups tab in the menu bar.  The Groups are Task Force groups run by the Maryland Legal Aid Bureau, Inc.  They are private Groups, not for the general public.  The moderator of the group you request to join will process your request as soon as possible. 

What if my membership to a Task Force Group is not approved?

Attorneys and paralegals will always be approved to join the General Pro Bono Task Force, as well as the Maryland Advocacy Institute.  As a result, you will have access to all of the content on the website that would not put the advocates of nonprofit organizations at risk of divulging work product for their cases.  This will include a wide range of pleadings, and other resource materials.  If you are looking for something in particular, post a question on the General Pro Bono forum, and attorneys from across the state will help you with your request.

I would really like to see a Task Force about ...

Post your request via the Contact Us link you will find on most pages.  If you are willing to moderate the Group, we can create a group to suit your needs.  The Webmaster will be in touch with you.

What's RSS, and what is a Feed Aggregator? 

I got this from the HHS website.  I am sure you also can find more explanations by searching Google.  

RSS (Really Simple Syndication) is an easy way to keep up with your favorite news and information. An RSS feed contains headlines, summaries and links to full news stories. If you click an RSS link, you will see XML (or eXtensible Markup Language) code in your browser. This is to be expected, since you do not view RSS content through a browser. You view the headlines through an RSS news reader (also called an RSS aggregator).  

RSS news readers are software programs or web applications that aggregate RSS feeds and display the information. They allow you to scan headlines from hundreds of news sources in a central location.  While you can probably get your own RSS reader, and some are built into web browsers, the Feed Aggregator on this website is such a reader.  If there is a feed related to legal services issues you would like to see added to the Feed Aggregator, let me know and we'll probably add it.

I am no longer working with the nonprofit legal services program I was working at when I joined the website, what should I do?

We appreciate the contributions of all advocates willing to help us provide services to clients, where you work is not that important to us, and every contribution you make on this website should be counted toward your obligation to provide pro bono services as a Maryland Attorney.  So please stay, and please continue to share your advice and resources.  But you do, probably need to change your email so it does not bounce back and flood the webmaster's email.  You should also check your Notifications to change them in case you do not want to continue to receive those emails as often as you originally scheduled to receive them. 

To make these changes, go to My Account in the Tools Box on the right side of the website.  Under Edit on your My Account page change your email address from the one you were assigned by your former employer.  Then go to the Notifications Tab to make changes to the intervals in which you receive emails from your Task Force memberships.  Finally, go to the Tools box again to click on Groups.  That gets you to a page where you will find a My Groups tab where you can edit your membership for each Task Force. 

I cannot open a PowerPoint attachment

http://www.mdjustice.org/node/2284#comment-482

This may be because you have PowerPoint 2003 installed on your computer, and the document was created using a newer version of PowerPoint.  If the website makes you save the document, rather than just opening it, that's why.  Go ahead and save it somewhere on your computer that you can find it.  The file you download will be a compressed or zipped file.  That's fine, don't extract the files, and don't double click to try to open the files.  That's how MS PowerPoint 2007 and 2010 files look.  To open the PowerPoint, find the zipped file listed in an explorer window or on your desktop, or in your list in My Documents, wherever you put it when you saved it.  Right click on the zipped file, NOT on the files inside the zipped file.  Select Open With.  If PowerPoint is one of your options select that.  If PowerPoint is not one of your options, select Choose Program, and find PowerPoint in the list that appears. 

If that does not work, I can upload a 2003 version, just email kjones@mdlab.org with the page on which the PowerPoint is located.

Feedback

We welcome your comments and suggestions