Telephone Interviewing Skills: Webinar

 Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/605715481

Providing services by telephone is harder than it sounds! This webinar will help you learn how to overcome the challenges of providing legal advice to a client when you cannot read visual cues or use your nonverbal cues to put the client at ease, etc. We will discuss how to conduct an effective interview, how to provide the information to the client in a manageable way, how to assess the client’s capacity, and how to determine if the client is capable of following through on your advice. We will include not only great suggestions but also some role playing to help you see the concepts in action.

David Godfrey, Senior Attorney at the ABA Commission on Law and Aging, and Shoshanna Ehrlich, Program Specialist at the Center for Elder Rights Advocacy, will be our presenters for this informative webinar. Both have many years experience in working with clients by telephone, as well as providing training on this topic.

Join us July 12, 2012 from 2pm to 3:30pm Eastern for this webinar. If you are new to hotlines or a seasoned veteran, you will find this webinar a great resource for improving your skills in this challenging area.

This webinar is made possible through a grant from the U.S. Administration on Aging's National Legal Resource Center.

 Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/605715481